- What are your shipping rates?
- Can I pick up my order if I live locally and avoid shipping charges?
- How long does it take for my order to ship?
- Do you accept international orders?
- Do you charge sales tax?
- Is my transaction secure?
- What is your return policy?
What are your shipping rates?
Spend $75 and your domestic order ships FREE! Spend less and our flat shipping rate is $9.50. A flat rate $50 shipping charge is attached to orders shipped outside the US; if the actual shipping cost is below $50, we will refund you the difference once your order is shipped.
Can I pick up my order if I live locally and avoid shipping charges?
Of course! We'd love to see you. At checkout, choose the shipping option "Local Pick Up at Our Front Porch in Lake Worth Beach." Doing so will automatically deduct any shipping charges from your order, but you will, of course, have to come pick up your order. If you live in the 33460 zip code, we'll gladly make a free bicycle delivery, too. Use that same shipping option. Be sure to include a phone number or email so we can arrange for pick up or delivery.
How long does it take for my order to ship?
Most orders are packaged and sent out the day after you order, and sometimes the same day. We ship most packages via US Priority Mail at the Downtown Lake Worth Post Office; we like to stop in and visit with the folks who work there and we like to look up and smile at the WPA mural as we leave. Sometimes we ship via UPS or FedEx, depending on the size of the shipment. Do keep in mind that most of our handmade books are bound to order, so this can take considerably more time, depending on various factors. Framing of broadsides also requires more time, as this is done to order, as well.
Do you accept international orders?
We do! As mentioned above, for orders shipped outside the US, a shipping charge of $50 will be added to your order at checkout; we use this as a baseline, but we will contact you with actual shipping charges before we ship your order or charge your card. Very often actual shipping charges are less. Customs and import taxes are paid by the customer.
Do you charge sales tax?
We are required to charge 6% sales tax on orders shipped to Florida addresses and any additional surtax your particular county may charge (for instance, sales tax totals 7% here in Palm Beach County). Most food items (Shaker Culinary Herbs, Herbal Teas, and Rose Water, for instance) are not charged sales tax, but sales tax is charged on candy, and we do have to collect sales tax on shipping charges.
Is my transaction secure?
Your order is processed through our secure server. Convivio Bookworks never even sees your credit card information, and we do not share your information with anyone.
What is your return policy?
We are reasonable folks and reasonable returns are quite okay. We'll gladly replace what you ordered or issue a full refund. Just let us know how we can make things right and we will do all we can to help you reach that end. Contact us and we'll be happy to assist.