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Common Questions

COMMON QUESTIONS

  • What are your shipping rates?
  • Can I pick up my order if I live locally and avoid shipping charges?
  • How long does it take for my order to ship?
  • Do you accept international orders?
  • Do you charge sales tax?
  • Is my transaction secure?
  • What is your return policy?

What are your shipping rates?
Free shipping on domestic US orders $50 or more. For orders under $50, we charge a flat shipping rate of $8.50. For orders shipped outside the US, a shipping charge of $30 will be added to your order at checkout; we use this as a baseline, but we will contact you with actual shipping charges before we ship your order or charge your card. Chances are good actual shipping charges will be less!

Can I pick up my order if I live locally and avoid shipping charges?
Of course! We'd love to see you. We may even be able to deliver it to you if you happen to live in Lake Worth or West Palm Beach or along our daily route. Contact us and we'll gladly work something out. Your order will include our flat rate shipping charge when you place it (unless your order totals $50 or more), but we'll deduct that charge from your order before we actually charge your credit card.

How long does it take for my order to ship?
Most orders are packaged and sent out within 2-3 business days. We ship most packages via US Priority Mail at the Downtown Lake Worth Post Office; we like to stop in and visit with the folks who work there and we like to look up and smile at the WPA mural as we leave. Sometimes we ship via FedEx, depending on the size of the shipment. Do keep in mind that most of our handmade books are bound to order, so this can take considerably more time, depending on various factors. Framing of broadsides also requires more time, as this is done to order, as well.

Do you accept international orders?
We do! As mentioned above, for orders shipped outside the US, a shipping charge of $30 will be added to your order at checkout; we use this as a baseline, but we will contact you with actual shipping charges before we ship your order or charge your card. Chances are good actual shipping charges will be less! Customs and import taxes are paid by the customer. 

Do you charge sales tax?
We are required to charge 6% sales tax on orders shipped to Florida addresses. Most food items (Shaker Culinary Herbs, Herbal Teas, and Rose Water, for instance) are not charged sales tax, but we do have to collect sales tax on shipping charges. Orders shipped outside the State of Florida are not charged sales tax.

Is my transaction secure?
Your order is processed through our secure server. Convivio Bookworks never even sees your credit card information, and we do not share your information with anyone.

What is your return policy?
We are reasonable folks and reasonable returns are quite okay. We'll gladly replace what you ordered or issue a full refund. Just let us know how we can make things right and we will do all we can to help you reach that end. Contact us and we'll be happy to assist.